Turbo Plumbing Solutions
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Turbo Plumbing Solutions

Turbo Care

Your plumbing support app for booking, invoices, emergencies and aftercare.

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Your Turbo app

Save Turbo Care to your phone

Add Turbo Care to your phone in under 10 seconds for instant access to bookings, invoices, emergency help and support.

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Bookings, invoices, memberships

Customers can use your secure ServiceTitan portal for invoices, memberships and account access, or go straight to online booking.

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InvoicesView your account and invoices.
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MembershipsCheck membership details.
Appointment preparation

Before your Turbo technician arrives

Thanks for booking with Turbo Plumbing Solutions. This guide helps you prepare for your appointment, know what to expect, and get fast support if anything changes before we arrive.

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Your peace of mind matters

  • Licensed, insured and police checked technicians.
  • Clear explanations with no pressure or jargon.
  • No work carried out without your approval.
  • Respect for your home and your time.

The Turbo process

  1. Booking confirmed
    We confirm your time window and appointment details.
  2. Marked vehicle
    Your Turbo technician arrives clearly marked and introduces themselves.
  3. Plain-English inspection
    We inspect the issue and explain what is going on.
  4. Options first
    We discuss options and pricing before work begins.
  5. Approved work only
    Once approved, work is completed safely and professionally.
  6. Clean up and support
    We clean up, explain the work and provide warranty support.

Customer checklist

Safe customer help

What should I do right now?

Australian customer-safe guidance only. No technical repair steps, gas work instructions, electrical instructions or licensed plumbing procedures.

Important: For anything unsafe, urgent, gas-related, contaminated, electrical, or causing property damage, stop and call Turbo or emergency services as appropriate.
Emergency mode

One tap, calm next steps

Use this whenever something goes wrong down the track.

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Burst pipe or major water leak
  1. Turn off water at the meter or isolation valve if safe.
  2. Keep away from water near electricity.
  3. Move people, pets and valuables away if safe.
  4. Call Turbo.
Blocked toilet, drain or sewage smell
  1. Stop using nearby plumbing fixtures.
  2. Do not use drain chemicals.
  3. Keep away from wastewater.
  4. Call Turbo for help.
Gas smell
  1. Leave the affected area if the smell is strong.
  2. Do not use flames, switches or appliances.
  3. Open doors/windows if safe.
  4. Call from outside the affected area.
No hot water
  1. Check whether all hot taps are affected.
  2. Look for visible leaks only.
  3. Do not remove covers or touch wiring/gas components.
  4. Contact Turbo for diagnosis.
Aftercare

Keep small issues from becoming expensive

Simple reminders customers can use after the job.

VIP Membership

Become a Turbo VIP Member

No automatic sign ups. No pressure, ever.

  • Priority scheduling for service when you need us most.
  • 15% off plumbing services.
  • No call out fee during business hours.
  • One complimentary annual home plumbing health check.
  • One free 30 minute CCTV sewer or stormwater drain inspection annually.
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Tip: Save Turbo Care to your phone so booking, invoices and emergency help are one tap away.